After I posted my inital three star review, the owner of the company called me, apologized and offered to help. He was very professional and was able to solve my issues immediately. As a business owner myself, I know how easy it is to blow-off or get upset by a negative review, but this owner took it as an opportunity to fix the review and satisfy his customer. Great job.
This was my initial review with 3 stars: Fix your Groupon. It was totally misleading and a waste of my time/money. Groupon says $50 for $25 of locksmithing services, but when you call to get services, it only applies to new locks and larger jobs. I wanted a simple re-key, which the manager said the Groupon does not apply too, and would cost me an additional $50. Manage your marketing better. The manager on the phone was at least cordial, else I would have given one star.