I have increased my review for a couple of reasons.
First off, my husband's grandparents moved out and they didn't sign move out papers. The property manager mailed the paperwork to them and continued our lease without a hassle.
We lost our Pug earlier this year. I wanted a puppy but knew we couldn't afford it. Well, surprise to me, my husband got me a Pug puppy. He didn't tell the office in advance like the lease says to and I was worried. I explained this to them and they said don't worry.
Third is the maintenance staff. They are awesome and really work hard for the tenants. Especially when it involves air conditioning.
They are working hard on making this a better place to live.