This place is within a 10 minute walk of my house and I love dropping in for lunch (I love that I can pick what goes on my sandwich and I find the kettle bread always delicious and fresh) or a weekend brunch. I'm also addicted to their raspberry crumble bars and often pick those up on the weekends.
It tends to be busier on the weekends but it's worth the wait. If I go in on weekday evenings or weekend afternoons it's not as busy and pretty easy to grab a table. I always find the staff very friendly.