The customer service here is poor, and this business does not exercise proper security practices in my opinion. Last week I went to pick up my vehicle from repair just before 5pm, and despite that I was the only one in the waiting area, it took the front desk clerk more than 10 minutes to even acknowledge me! He made me wait, taking phone call after phone call in another room. While alone at the front counter in the waiting area, I noticed that the keys for all the ready vehicles in their parking lot (including my own) were right there next to me on the countertop, along with the paperwork indicating which keys went to which cars. It would have been easy for anyone to walk in off busy 32nd street, grab keys off the unattended front counter and steal vehicles right out of their own parking lot in less than a minute.They did fix the problem with my coolant system, but I think this shop is overpriced on top of their other problems. So I'll look elsewhere next time my car needs service.