the beds were comfy , On the other hand there were several issues. Upon arrival we were placed in a regular room in error. 90 min later we get placed in 2919 o n the biz class floor as you indicated in our conversations. THe room wasnt having the WOW 4 star 250 a night power I was expecting so i calle d to front desk because I thought the manager mentioned the other options as in the jr suite with the seperate areas. The rep told us it would be another 150 to get that room was originally offered. Tic toc time was wasting so I said its ok we want to go out. I requested some bath robes and was told they'd be right up. 45 min later we left, when we returned they were ther, but 2.5 hours of working with staff was displeasing. Later that evening i shocked myself on a lamp with exposed wiring where the switch was near the barre wire. I burned my finger. I tried to call down but the phone next to the bed was broken, it is crossed with another line. So i am running cold water over it in the bathroom and the phone in there was broken too. We had dinner reservations so I just left to make them. Later , when we returned we found the room to be very cold. I tried to adjust the heat but the thermostat was broken and repaired with some tape. After 3 hours of playing with it it sorta was comfortable temp. I was going to complain but by now it was late and we needed to sleep.We were cold and too hot all night. Now I didnt need to complain more, ...and our limited time in the city needed to be spent on fun not negative complaints. On saturday night I wasnt well and needed a bottle of water and a snack , I saw there were vending machineS somewhere on their site , so I call front desk to ask where it is. I am informed they are on the 28th floor.I got dressed and there was ONE broken pop machine. I called front desk from the hall and the same person told me that it was broken and the only one. Whay a 4 star with just a pop machine??? Ive been to 2 stars with several snack and drink machines and it was a fraction of dupris size. sending me to a broken drink machine WOW I was all good with this....live and let live right? I didnt want to be rude and complain about the free upgrade but the sight of the mold in the tub sunday am was what really really made me irate. Mold in a 4 star, not a good review online now is it. I have HIV , mold is super super bad