This is a poor attempt to save face. But I can post a signed document from the named Executor that will prove that we were up sold for your profit and to take advantage of a family with a limited budget. Disappointed. I can also add that you failed to have the DVDs available and operational for the church at the viewing. These mistakes are unrepairable. You only get to have a funeral once. Instead of trying to save face. Try apologizing or reimbursing the family for one of many huge mistakes.