| rev:text
| - Sir, your are incorrect. I have called you 6 times in the past 1 year for my AC alone. If you look closely you will see that 2 of the calls required a second recall making this 6 times in the last 1 year. You can call it 4 times over the past 3 years if you don't count that fact that you had to come out 2 times for 2 of those calls....making it 6 times total. Even though we have had a policy for 3 years, our AC problem has been going on for 1 year. Taking a day off of work for a 6 hour window costs me far more than your service fee. So continuing to bandaid my problems has been costly to me.
Regarding my current issue: I have a 20 year old unit that hasn't worked for a year. I have carried a one guard policy since I purchased this home 3 years ago. I have been told by all 3 of your contracted AC companies that the unit is old and needs to be replaced, but one guard never replaces units, instead they only do the bare minimum to keep them running. This is very misleading when I look at your advertisements, which indicate that your company actually takes care of claims. This time I was told that my compressor was completely broken. My options are to have you replace the compressor, knowing the unit is old and will continue to have problems and will continue to break down. Yes, you currently cover the freon, but are you denying that will change? The AC repair man told me this will be changing as did your customer service rep who I spoke with after initially writing this review. Likely, because my until will require frequent freon change...which I will have to pay for down the road. My other option was to accept a buy out for the compressor and purchase a unit, you gave me $1100, leaving me to owe $5500, nicer units would have cost up to $10,000 out of pocket. This was the best option considering the money you have already cost me by having to take 6 days off of work. That can't continue.
Also, regarding the other calls I have made: I have 2 properties with one guard warranties. If you look, you will see multiple calls regarding pool and spa at both properties. I have purchased premium packages with added pool/ spa coverage, yet none of the issues I have had have been covered. You have found reasons not to cover any of it.
You can argue my review all you want. I am also a business owner and this is bad business. I go out of my way to do everything I can for my customers. Doing the bare minimum is not acceptable business. There is a reason your ratings are so poor on both yelp and Facebook. I'm not the only dissatisfied customer.
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