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  • I am so disappointed and disheartened by the customer service, return policy, and most of all the prices. Going into specialty boutiques like this I know I will be paying more but I believe in small business and helping out our community, at bloom however I feel like they help themselves. I went to Home Depot and was SHOCKED to find that what I bought at Bloom was three times cheaper at Home Depot. The paint brush I bought was $7-8 at Bloom, but only $2 at Home Depot. Similar price discrepancies were found with the rags and stain I bought. This is just not okay, especially because there was nothing special or different about the items at Bloom. Customer service- I went in to the store excited about my very first project and I asked questions and I got help and pointers EXCEPT when it came to the price or their return policy. She cared more about making a sale then helping me out, which I would understand at a bigger more corporate store but at a specialty shop like this you gain more clients and loyalty by the way you show you value your customer not their wallets. NOT once did the representative say, "you are going to want to make sure it's what you want though because we don't exchange or refund." I WISH she would have, especially as she saw and heard me being so uncertain about things, like color or type, etc. Return/exchange- When my husband went to see what he could do, the lack of customer service was even more apparent, the caring about money more than the customer was blatantly obvious. After a struggle the representative gave store credit. We had gone to a different store, that is also more of a specialty boutique. Their service was nice, they tried to help me with my project. When I got too much of something they were beyond understanding and kind about it. They returned it and truly helped us. They gained a loyal customer, bloom has lost one and looking at other reviews more than one. After we finish the store credit I will NEVER go back to Bloom to buy anything. Like we understand and support local business they should understand and support customers, we are all struggling.
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