The service here is great. It takes a good 1/2 hour to 45 minutes to pick up the car so plan accordingly. If they are really busy, it could be even longer. They take their time to go over the car and insurance options with you, which I appreciate.
Drop off is a lot faster. 10 minutes max. They have never been pushy or picky with me. Super easy process and very nice cars in my experience. I will use them again.