As I enter this place the guy at the front desk (who unfortunately i believe is the owner) was extremely rude. I showed him my voucher and without even taking the time to fully read through the voucher he jumps the gun and ass-umes it isn't valid (it was totally valid and he was pretty embarrassed - duh). He had no qualms with expressing some hostility. Not exactly the most professional person in the world. Basically just abrasive and disgruntled. Hopefully he is not like this everyday. As they say "you never get a second chance to make a first impression". The rest of the staff that we saw were friendly, and the particular woman we dealt with was excellent. This place would've gotten a MUCH higher rating if not for that bad experience. Moral of the story is... a wee bit of customer service goes a long way.