I tried to not write this review. I tried twice to seek remedy but now I'm upset. I don't appreciate being spoken to like a foolish child. So here goes my experience. I scheduled a mani-pedi and massage. My manicure was fine but my foot and lower leg were scalded by an overheated steamy towel. I of course reacted immediately kicking the towel off of me. I was not offered a cool cloth and the next process was to apply a mint cream which was anything but soothing to that area. There was very little mention of what had just occurred as no one seemed alarmed that I was burned. No blisters or anything but definitely not comfortable for a bit. I then enjoyed a massage with Steven and was face down and told to spend a few minutes relaxing when he was done. My relaxed feeling came to a sudden end as I lifted my head off the blanket. There was something hurting my right eye. It was clear something was in there. Steven immediately offered drops he was carrying in his pocket but they offered no relief. I had to drive home like that and had a pretty rough night. In the morning when I woke tears poured down my face and my eye was swollen and intolerant of light. My husband immediately went to the pharmacy and got drops and an eye wash kit. A very short piece of blonde hair that looked like a freshly trimmed piece eventually came out of my eye with a Qtip. I had to make an emergency appointment with my eye doctor because the pain was overwhelming and I was leaving the country the next morning and fearing infection. He said there were many scratches on my eye. He inserted a bandaid type contact that I had to wear for several days. I had to pay a $50 copay. I'll have to pay it again for my follow up appt. I spent $50 in over the counter drops and lubricants my doc told me to buy. I wasn't allowed to swim on my dream vacation with the contact in so missed out on days in the private pool at our villa and in the ocean. I have to put drops in every night now for a month at bedtime so the cells don't lift off of my eye. I know things happen but "Sorry for your luck" and "There's no way you can prove that" are not acceptable responses from the staff. I never realized this brunette needed to save the piece of hair that was blonde to prove it wasn't mine or that it wasn't my own eyelash as has been suggested by Sarah in her condescending tone today. A sincere apology would have gotten them off the hook with any of this but not a hint of one was ever offered. My expenses I incurred over this were not offered to be reimbursed or even acknowledged. I went there for relaxation. Too bad it only lasted a few minutes past the end of a costly massage. Never again!!! I'll roll the dice and try my "luck" at another spa. No more of this place for me.