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  • If you live in the area, I guess you have no choice. Duke energy pulled some really shady crap on us. Horrible customer service. Your bill will randomly double in a month (I am talking a $300 bill for a 1br apartment no washer/dryer kept at 78-80 degrees over the summer). First call they said there's no way their meters could be wrong because they use "mobile metering". Called apartment maintenance and they verified no appliance was pulling more kwh than it should be, they checked every single one, every power strip we had, the air conditioning, water heater, everything. Called duke energy again and they finally agreed to send a technician to check the actual physical meter. Never got a notification, had to call back everyday for a week to check to see the status. First few customer service reps said they couldn't access the technician's report, one customer service rep said the technician checked it and nothing was wrong with the meter. I asked for some documentation saying I had called and they relayed this information to me, she made up some BS about how she can't send me any legal form or a copy of the technician report. I told her I don't need a "legal copy" of anything, I just need something from them so I can go back to my apartment management and let them know. Nope. Walked away empty handed, no documentation/proof that they checked anything or gave me any information, no ability to choose another electric company, no rights, no ability to end my lease early since I am being robbed every month. I look forward to moving out of the area in 3 months and being a slave to LITERALLY ANY OTHER ELECTRIC COMPANY.
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