The customer service needs a lot of improvement. She tried to charge me an extra $20, letting me know halfway through the appointment of the extra charge because I had "a lot of eyelashes". I mentioned the Groupon didn't list anything about the possibility of an extra charge in the fine print (which I actually did read) and she told me not to worry about it when I pushed back. Two different people walked into the room during my appointment (while I was laying on the table having the lashes put on) telling her they have been trying to get in touch with her to make an appointment. This was very unprofessional and awkward. Scheduling an appointment over text is impossible. I text her twice on two different days asking her availability with no response.