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| - Our second time dining here...
First time was excellent and went back searching for that great experience once more. But it didn't quite work out.
We had reservations, however when we arrived, our table wasn't available so we sat at the bar. After 30 minutes we checked back with the hostess and they claimed they 'looked everywhere' but also said 'I forgot you were at the bar.' No biggie since we weren't in a hurry, but definitely something in the servics the restaurant can improve upon.
And then dinner... I mentioned to our server that I couldn't have cheese, and I ordered the Strozzapreti prepared the exact same way as in my first visit where they replaced the parmesan cream with a delicious olive oil and garlic sauce. To our group's surprise, it came out with the creamiest, cheesiest, parmesan cream. My husband asked our waitress to confirm it had no cheese and she said it may taste cheesy but had no cheese. Seriously? We both tasted it..and fortunately I was able to swap dishes with my husband since we both agreed I couldn't have this dish -super cheesy, the aged parmesan was definetly present.
Sad to see that our experience was tainted and our favorite spot with great ambiance, has fallen off our list because of a non-caring staff member that didn't even offer to prepare a new dish.
Sad all around.
Even if the food is great, if they aren't able to cater to customer's needs, then it's a place we can't go to.
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