I've been coming here for years and only have Angela do my hair. I'm giving her more stars than what is provided here. Her work is OUTSTANDING!!! She's all about getting the job right!! Her on-going training at J Bev has proven to be the best in her business!!!
THE ONLY REASON WHY I'M ENTERING A ONE STAR IS BECAUSE OF THE LACK OF CUSTOMER SERVICE AT THE FRONT DESK.
I arrived for my appointment and let Kayla know I was here for Angela. She responded by saying she'd let Angela know as she buried her face back in her cell phone. Two other clients walked in, and Kayla gave the same response and buried her face back in her phone. There were two other girls at the front desk and all three were talking about something on their cell phones. NOT ONCE did I see either of them get up to let the hairdressers know their clients were in the lobby. About 30 minutes later, Kayla picked up her things and left. UNBELIEVABLE!!!!!!
There was another incident when I made an appointment with Kayla over the phone only to find out when I arrived for my appointment, it wasn't on the books.
I have to drive all the way from Goodyear to get here which means leaving work early. With the lack of customer service from Kayla, you never know if you have an appointment or whether your hairdresser knows you are waiting.
All I can say is DON'T DEAL WITH KAYLA!!! Otherwise, I love this place!!
Just a word of advice for Kayla. YOU are the face of the company if YOU lack the skills to be at the front desk, you shouldn't be there. God knows how many clients have turned away because of you.