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  • What makes PNC really stand out as a one star is their customer service. A few weeks ago I transferred a nice chunk of money, using paypal, to a friend. Long story short the funds were transferred out of my account twice which was not PNCs fault. I called Paypal and they sent a letter to PNC and myself stating they had made an error, that the funds were on their way back to my PNC account and to please forgive any fees which may have been incurred. I had two overdraft fees of $36 each, two overdraft protection charges of $10 each on my credit card, and one $7 continuous charge as I awaited the funds. None of this bothered me. A week later the fees still hadn't been return so I emailed PNC asking about the status. I received a canned response saying it could take up to two days to receive the refund IF IT IS APPROVED, meaning since there wasn't an error on their part, they felt entitled to keep my money. What a bunch of scumbags. A week later, well past the two day waiting period, I emailed again. The rep simply said there was a response to your last message that stated..... And copy pasted the previous message from them stating it would be 2 days. What a joke. PNC can keep the $100 because they have lost my business.
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