Everything about my waxing/threading experience was positive. Vashti and her daughter took their time ensuring that every last hair I wanted removed from my body was indeed gone. Friendly, family-like service made me very comfortable for my FIRST (!!!) Brazilian wax. One thing to note is that the waxing room has an open ceiling to the salon. So while i found it a welcome distraction to be part of the salon chit chat, if you desire more privacy, you may be uncomfortable. The salon isn't fancy, but I feel that the attentive service, reasonable prices and overall value make up for that.