I went for my first time. The place was clean, I do not like how they didn't allow me to get undressed alone. The waxer was in the room. Which isn't a big deal but any little a bit of privacy helps! I didn't get my first free wax like I was suppose to nor was I offered it. ( BUMMER !!! ) my waxer however did a great job. I will go back but ask for privacy and my free wax! Using there product the ingrown hair serum and so far so good. Kinda expensive tho.