I gave them 2 stars because their prices seem to be decent. But, I went in there to get my nails removed, and after letting them soak a little while my nail tech started painfully ripping them off by digging between the artificial nail and real nail. I let her know it was hurting me and she didnt seem to care. My nails look really ripped and torn right now. I could have just done that myself but thought it'd be better to pay to get them professionally done.. guess not.