The food was awesome but the service was horrible. The person behind the counter never smile and appeared irritated by my family of four appearance at the restaurant. She never made a recommendation or engaged on anything regarding us trying to make a choice from the very extensive menu. The person who brought our food to us was a bit better as she smiled and asked if there was anything else she could do. At the end there wasn't even a goodbye or a thanks for stopping by---nothing. The waffles were great but I doubt I will be using the coupon I got emailed to me after my purchase. Atmosphere, environment and engagement do matter.