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| - Einstein Bros., I want to love you...I really do...you are making it soooo damn hard.
I have to interject here that, like the review before me, this applies to one location only (mostly).
You're convenient, really close to home and the coffee is really good. The bagels are good..they really are. So why do you have to cheap out on the amount of ingredients in the sandwiches? Are you not making enough profit??? Come on, now...
I kinda stopped coming here a while ago because at $5.49 for a Nova Lox and Bagel I kind of want to at least have the bagel moistened with cream cheese and have a couple more chips of lox on there with the 3 or 4 capers that garnish it. Ok, I might be over exaggerating a bit, but really, they go rather thin at this location. So I stopped coming here and would go to Desert Ridge to get my occasional fix.
Fast forward to present. Got a bunch of coupons in the newspaper and decided to give it a second chance, so have come here 3 times in the past week. Here are my experiences (note that experience #1 is going to be corporate, across the board and has nothing to do with quantity and everything to do with design and marketing):
1. Came in with coupon for new bagel poppers and coffee to enjoy on business road trip to Sedona. Poppers are featured in a cup with a lid leading one to believe they are an easy to eat finger food. DON"T BE FOOLED! The cream cheese poppers have a coating on them so slick that when you grab one between two fingers in explodes from your hand and projectiles into your windshield where it sticks and slowly slides off. Ok, not really, but seriously, I couldn't get them out of the cup, they kept slipping out of my fingers. I bought their self named car cup to only find out that it didn't fit in my cup holder and the first gentle turn I made out of the mall had the cup in my lap and me dancing in a seat of hot coffee. Add to that the aggravation that the guy taking the order wasn't sure how to ring it up because I got the car cup and....
#2 This actually went ok. Second coupon and things went smoothly, coffee good, bagel fresh and while cream cheese was a little thinner than what I like was adequate.
#3 Now today....ohhhh, today. I was ravenous...ate too lightly for dinner last night and didn't make it out of the house for breakfast until almost 10am. So, today's coupon is buy one bagel, get one free. Never thought about how much that schmear of cream cheese was until I had to actually look at the menu...$1.50, ok, times two bagels, 3 bucks, well, ok. Asked to have my two bagels toasted with cream cheese. First they come to me and inform me that they were out of one of my bagels. Ok. Then, when my order is called up the guy doing so makes fun of my name (my nickname is 'Cia, most think it very pretty, but it kind of loses its charm when the guy behind the counter yells out "Cia! [snicker] C-I-A!). Went to pick up the bagels and the cream cheese was scraped on sooo thin it was almost none existent. Complained...got a dirty look from the guy that spelled my name and the guy that took my order "informed" me that if I wanted it thicker I needed to ask for "heavy" when I placed my order...yeah, dude, uhhhm, I just wanted to actually be able to SEE the cream cheese on the bagel before I ate it. And the punchline? Get back to my table and it turns out one of the bagels wasn't even toasted.
Einstein's...is it so hard to get it right? One out of three experiences in a week's time acceptable is, well, kind of unacceptable.
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