I have been supporting Second Cup for 20 years and this location needs an attitude change.
Although the staff are helpful and nice, the owners are awful.
Second Cup policy is to make the customer. Not with these people. I have had stale loafs, and dry muffins and I know that the loafs in particular are not thrown at the end of the day but kept in the refrigerator until the next day. i know this because I often visit a couple of times a day and always see the same loaf slowing going down in size and this has been confirmed from employees. If you complain the owners and their family will not replace things and give you rude comments.
Also, there is consistently scum around the toilet filthy garbage pails, and grime in the sink.
The window in the front needs to be sealed which I have also mentioned several times because it is cold in the winter and they WILL NOT FIX IT!!
Suggest you go to the Shawnessy location where you will experience the complete opposite.