| rev:text
| - I hate to give this restaurant this rating, however, my experience was rather disappointing.
On 3-16-17, I had reserved seating for a party of 25. To my surprise, I was told by Mary Wentzel that I can tell her if my party grows a little, a day or two before and she would accommodate. I sent her an email that she responded to regarding my party size increasing from 25-28 people. I told them it was for my engagement dinner which was a surprise to my now fiancé. I was told we as a group had to order strictly from the group menu I had to pick out, and Mary and I established that checks would be separate, not on one bill. When we arrived they got us in pretty quickly, but when we sat down, there were only 24 chairs. I then spoke with a hostess whose name I do not have. I said to her "Hi, I told Mary the party size was 28." She responded with "No, you said 25." I then said "Mary told me to email her if it grows, which I did." The hostess stoped listening to me near the end and said she would be right back. A man arrived and it was unclear if he was a manager. At this time I had pulled up my email to prove to them I wasn't trying to pull a fast one on them. I showed the email to the manager who responds with "Your getting the table anyway." In a way that was not cordial in any manner. I was pretty upset with his tone considering this was already prearranged, and I was bringing them 28 guests at $37 a mouth!!! I was respectful the whole time, and I truly felt treated like a liar. But it became more irritating as the night went on. I had, a week prior, asked if my party can order off of the menu. I was expressly told after exhausting all options, that we must stick to the group menu, understandably.
Later in the evening, the waiter comes up to me to say "Party guests want to order off the menu, do you want me to charge them separately?" I asked "I thought we are not allowed to order off the menu?" He said "You can, do you want that on your bill or no?" I then continued with " I told Mary that it will be separate checks. We should all be charged separately."
It was a night I proposed to my girlfriend, and all the planning and emailing with Firebirds was totally pointless. This caused me a lot of stress mainly due to the rude tone of the hostess and who I think was the manager. I would have also personally ordered from the menu because the group menu didn't offer what I wanted, but I already ordered when I found out I could have ordered from the menu.
All in all, I was truly appalled by the way I was talked to. So much so, I made this yelp account over it. All I wanted was cordial respect and good food, and all I got was good food.
EDIT* 4/15/17
The manager called me at a convenient time and was apologetic. Once they verified my complaint was legitimate, they made up for my poor experience. They truly did make things right. Thank you Firebirds! And again, their food was amazing!
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