OK! Let me eat my words, because I went back and was happy. So I think it's important to distinguish that the takeout did not reflect sitting and eating experience. So to be clear: I would go here to eat, I would not get takeout.
They do not seem formally trained as servers, which is fine. As long as you're nice and helpful that's all the matters to me. We were asking a bunch of questions about all the different types of curry, and so the server so kindly brought out a sampling of all four! So sweet, so we could pick definitely a curry we would like.
Do I think this place is the best? No, but it is probably in my top three... I mean, that makes it far from last place in terms of CLE Thai food availability. It is a good option for this locale and adds some nice diversity to the cuisine in the area.