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| - On Thursday June the 7th, I took my photography group to the Evergreen Brick Works for a photo shoot. We congregated at Cafe Belong where we enjoyed excellent coffee and delicious blueberry scones. We returned for lunch and again the service was good and the food very tasty. This was the good part of the experience. Unbeknownst to me, one of my group asked a server if he could take her picture. The woman said yes and a beautiful photo of a smiling woman was captured. Apparently the manager of the cafe did not want photos taken of the staff and asked my colleague not to do this again. Later, not aware of the aforementioned exchange with my colleague, I took two photos, shooting through glass and into the sunlight streaming in from a west facing window. Any people in the cafe were unrecognizable. The photos were a study in reflections and shape. A woman from the restaurant, came to our table, quite upset telling us not to take photos. She was followed by another staff member who was obnoxious and rude and demanded that an apology be given to some unidentifiable customers. I offered that I took the shots and since I was told that the customers complained, I entered the cafe, showed some customers the photos and deleted them, then and there. The customers said nothing. I don't believe that anyone had made a complaint. Afterwards, I went back to the cafe to discuss with the woman, who advised me that she was the manager and her staff member that the manner in which we were spoken to was rude. I did what they asked, even though it was unnecessary. The staff person, a baker at best, was belligerent, extremely confrontational and advised me that he had a high degree of self confidence. The erstwhile psychologist advised me that I could not handle his confrontational style because I lacked self confidence. The woman identified herself as the manager while the baker carried on yelling at me. The manager should have diffused this situation by sending the baker, the erstwhile psychologist, back to the baking area, should have thanked me for my apology and the deletion of the images and due to being so rudely treated, invited us back at a later date with the offer of say a coffee gratis. Of course this is not what happened. She allowed the incident to further escalate. I eventually left the cafe advising the manager and the erstwhile psychologist that this incident would be good material on social media. We left the building thinking that this chapter was over. Nope, not so fast. The manager followed us out and continued to harangue us. She was later accompanied by another employee, a cook, who was doubly rude and advised us to get a good lawyer should we tell our story on social media. We were originally a group of 12. Only 6 of us had to endure this unbelievable lack of civility. To think that a manager would not only allow but also contribute to be part of a yelling match in her cafe, in front of numerous patrons, is very hard to understand.The manager and her staff would benefit from training in customer service and anger management. A little touch of common sense would also help. However, this cannot be taught. While the customer is not always right, the customer is never wrong. It is up to management and the staff to ensure that a customer leaves the premises without incredulity, anger and feeling that they were abused.it us most unfortunate as I live in the area, visit the Brick Works often and used to enjoy being a patron of the cafe and the restaurant. Not only has this experience soured me on the cafe but it has also impacted my desire to ever return to the Brick Works.
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