Update: I just changed my review to 1 star as I they ran a hard inquiry on my credit when I was told no inquiry would be done and did not authorize one
I worked with a young kid who seemed friendly at first until we sat down to talk numbers. The #s on paper just weren't adding up especially with their market value showing higher than the msrp price. Either way, I wasn't willing to pay $28k out the door for a new Kia Niro LX that is less than $23k msrp. He had to go talk to his manager to work the #s until the manager finally came over. I had also given my keys for his manager to take a further peek at my car.
You could tell he was all about pressure sales and would just change the monthly payment amount but not the end price. I knew I wasn't getting a deal when they could offer me kbb price for my trade-in. After at least 30 mins I had asked for my keys back multiple times, which they kept hesitating to give back to me. When I finally got them back I told them I had to run to the bank.
Come to find out, they not only took my car for a drive without my consent but moved it so I couldn't leave. That was the last straw for me as I will not be forced to by a car by these sketchy sales tactics. When I finally got someone to help me track my car down, I just left as I was so done with those people. I went to Tempe Kia a couple hours later that had much better service and better price too. I'm so excited to pick it up in my color tomorrow!
Tip: Don't buy GAP insurance or the extended warranty from dealers, they are overpriced and both can be shopped around for later.
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