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  • This was such an awful experience, still seeking what we can do about getting in touch with corporate. My friend and I were looking forward to Geno's so much so that we drove out of our way to have it. I redeemed the yelp offer for free fries or drink. We walked in and the girl at the counter was talking with her friends and wouldn't acknowledge us. We didn't get a "what can I get for you" or anything. She simply looked up from her register, we took this as a cue to order. We ordered a pepperoni pizza with sausage, Greek fries and garlic fries. We requested ranch seasoning on the crust, we had it before at a different location and it was great. I asked to redeem my check in offer to which I was told they "no longer accept coupons." She told me I could order online and use it, which makes no sense since it was a check-in offer. We got our fries, her garlic fries had such a small portion and the cheese on my Greek fries was burnt. We were starving so we ate them anyways. Our pizza came out and this was where the major issue started. To our surprise there was ranch dressing squirted on the crust and the sausage looked like it had gone bad. My friend went to the counter and asked the girl about it thinking maybe there was a misunderstanding about ranch sauce vs. ranch seasoning and also the sausage. By this time we both just wanted to leave due to the poor customer service. She requested a refund, to which the girl said she could but she had to call her manager. When she came back she said her manager had told her we could have a new pizza but no refund. She went on to tell us that there is no corporate number when we asked and it's not her fault that they don't do things like other Geno's. We didn't even want a full refund, just for the pizza itself. Disappointing since I just moved and this is the closest location and they have late hours.
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