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| - We bought this deal from Groupon.
Groupon details here:
https://www.groupon.com/deals/charter-bus-express-4
"Thanks to Charter Bus Express, passengers can ride to and from Greater Los Angeles comfortably. The Luxury Sedans or SUVs serve? free drinks and Water. They also offer free WiFi, making the jaunt to Los Angeles or San Diego an entertaining one."
Hidden Fees
Firstly, there is a hidden $1.75 fee, per person, per leg of the trip.
Service Not Offered
"The Luxury Sedans or SUVs serve? free drinks and Water. They also offer free WiFi, making the jaunt to Los Angeles or San Diego an entertaining one." - NOT TRUE... There is NO Wifi and NO water. May not seem like a big deal but: 1. I booked this trip because I needed to do work en route using the internet and 2. A business should deliver what it promises.
Custom Service
I contacted customer service to understandably ask them about the hidden fees. They were very short and unprofessional with me. They said "We are allowed to charge booking fees, Groupon lets us!". They then went on to saying that if I cancelled my Groupon deal, they would inform Groupon that they provided a great service and that I was being unreasonable and making excessive demands.
Booking Process
Groupon codes do not work off the bat... You can to contact Charter Bus Express to 'activate' them... Expect a few days for them to get back to you.... Secondly, once booked, your booking status will remain at 'Booking Pending' for several days. Don't dare ask them about this because they will tell you that 'We do not work weekends or holidays, I am answering your emails our of courtesy'.
VERY BAD experience and I fully believe the other reviews written here. They are EXTREMELY unprofessional, do not offer they proposed services and the bus was also late. It's REALLY not this difficulty to run a simply bus service, let alone, it's easy to be nice to your customers. NEVER AGAIN. 1/5. AVOID!
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