I called for an appointment and was able to get an appointment within an hour of my phone call. I got my eyebrows threaded (first time also) and an upper lip wax. Raj was very friendly and made sure I was comfortable. The threading was much less painful than I would've imagined. After waxing my upper lip she also threaded the missed hairs making sure it was all cleaned up. She did a great job. I will definitely come back for any threading or waxing needs.