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| - Let me preface by saying the 3-stars came strictly from the food and the amazing table we had.
After the Lillie's Noodle House BS (see review), we were irritated, flabbergasted, and hungry. We weren't in the mood to head to the Strip, nor were we wanting to search Downtown for a place to eat. We happened upon the Grotto and snatched up a seat. We put our name in and were told it would be 20-30 minutes, not too bad. We all needed a drink and decided to head to the bard for drinks and maybe an appetizer.
We sit down and look over a dinner menu. The same blonde, short-haired, older lady kept sprinting by us. After a few times, she said she'd be right with us. After a few more times, she stops by our table to ask if we were waiting for a table in the restaurant, we said we were, and she said, "Oh thank God, that's the best news I've heard all night" and goes back to the Indy 500. She laps us multiple times before we flag her down to order. She took our order and began her foot race all over again. Within five minutes we had our alcohol but no water. She gave us the excuse, "it's hard to get water around here" and continued her sprints. I felt bad for her because it seemed she was the only one working as a bar server and she was running around frazzled and stressed, but come on, it's not that hard to get water. She ran by at least three more times with the same excuse. I paid the tab, gave her a pretty good tip, and it was time for dinner. We never ordered our appetizer.
My brother walked up to the hostess station and mentioned that it had been about twenty minutes. One of the girls said she could seat us now and then grabbed four menus and walked off in the direction of the table, leaving my brother in the middle to make the decision to get our attention or to follow Speedy Gonsalez. He followed her and made it to the table with just enough time for to thrown down the menus and mutter, "Enjoy". We eventually caught up.
Our table was against the glass overlooking the beautiful pool and shark tank, which was lit nicely for the evening. In need of a other drink and dinner, we checked the menu and decided what we wanted to eat. Silent Bob, our waiter, walked past the table multiple times, never acknowledging us. Finally, after the bus boy brought us water and set down the bread and olive oil (very good), our order was being taken. I think the waited maybe said four words to us. The pattern of passing our table continued until our drinks and appetizer (bruschetta) were ready. The bruschetta was amazing!
Dinner came out about twenty minutes later and was delicious. I can't recall what we ordered because I was so appalled by the whole evening. First, we're basically told that we're not wanted in Lillie's and then we're basically ignored at Grotto.
The food here was good, deserving of a full five star rating. Too bad service counts in my book, this restaurant barely deserves my generous three-star rating.
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