RE: Taylor
I would leave zero stars if possible. I was transferring carriers from T-Mobile to Verizon, something I would think to be a routine endeavor for these associates but Taylor managed to completely mislead me and act as if she was thoroughly informed or trained and spout BS which lead to a massive run around between the two carriers. I was provided a Verizon SIM card and my T Mobile SIM was discarded. This lead to a lock with Apple requiring authorization of my phone number which was now in limbo between T Mobile and Verizon. Long story short I am simply not able to use my phone for 48-72hours and now my T Mobile bill has come due which means I'm not paying for a month of T Mobile service AND Verizon. Please train or terminate Taylor so this doesn't happen ever again.