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| - ***WOULD NOT RECOMMEND*** ***AVOID THIS PLACE*** ***SEEK OTHER TREATMENT OPTIONS*** ***STAFF IS ABSOLUTELY THE WORST IVE EVER ENCOUNTERED SHELLY & TAMMY***
I love Dr. Marlina Robinson, but my issue is with the STAFF. I called in today to make an appointment as I was just in a car accident, SHELLY tells me that I would have to see Dr. Reddy since Marlina does not treat car accident patients. Okay? Then tells me he wont take my insurance & that I have to pay $75. When I don't understand & ask if I can make payments, she treats me like I'm stupid & gives attitude! I ask to speak to someone else who was just as rude before SHELLY got back on the phone & said Marlina would call me & just hung up on me -- RUDE. I called back, & thankfully I did becuz they did not have the right phone number! I asked why SHELLY hung up on me without asking for my correct phone number but I got was a bunch of, "I don't knows". Then TAMMY called me back, Marlina's nurse saying that I was being rude to the staff. HELLO? WHAT? I told her I had been a patient with Marlina for a long time & never had any problems before. She transfers me back to scheduling who once again hangs up on me. I called back AGAIN to make an apt, a girl schedules me then tells me to hold on. Transfers me AGAIN to another girl who gives me attitude when I ask why I'm being transferred so much she says, "I finalize the appointments. The other girl didn't finalize" while shes smacking her gum in my ear. She AGAIN places me on hold while TAMMY gets on the line saying there was confusion, & I'm thinking okay.. on what.. how hard is it to schedule an apt? She said SHELLY said I said I refused to pay the $75! I'm laughing at this time since that was never said & I told her to pull the conversation. She reminds me about 5 more times how I need to have the $75 up front & before hanging up she says, "AND BE POLITE WHEN YOU COME IN" ARE YOU SERIOUS?? I've been hung up on twice, been told I was being rude when I was only asking questions & trying to make an apt! Not once did anyone care that I'm in pain FROM A CAR ACCIDENT. Just make sure you have the money to pay us & "be nice". Nothing about how her staff treated me. ***WOULD NOT RECOMMEND*** ***AVOID THIS PLACE*** ***SEEK OTHER TREATMENT OPTIONS***
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