This place has grown over the years and it is a decent salon - but it really depends on who you get - Mimi and Lili (Lily?) are both good but many of the others can be rude. Listen - if you speak in a foreign language which your clients do not understand it is rude but more over clients know when you are talking about them. I speak several languages (vietnamese; mandarin for example) and knew what they were saying about one woman and it was so mean. I could tell she felt bad. It depends who you get - if I go I only ask for the two I mentioned above - anyone else and I will not. I don't car if you are nice to me - if you are not nice to other customers I am not impressed. I do not tolerate bullying or ridicule on any level - but that is just me. Other than that - the service I received from both Mimi and Lily has been excellent.