I've now been to MUG a few times. Each time I've received exactly what I hope to from a stylist. I can't speak to all of the stylists, but I've been seeing Tanya for all of my haircuts since she first cut my hair. She's an exceptional stylist, professional, friendly, and offers suggestions for cut and style that will help for the look I'm trying to achieve. I've since moved to Surprise and drive 30 minutes out of my way to continue to keep Tanya as my stylist. Their app is also extremely useful because you can see what days (and times) the stylist you want to see will be working. I won't be going any place else for my hair for the foreseeable future.