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  • If I could give them a negative, I would. Worst customer service ever! Manager was ignorant and did not know his companies policies. We actually had to go to another store to get a resolution on a return. Will never use this store again when making a mattress purchase. Thank goodness the Butler Store was able to resolve our issue so we would remain a Mattress Firm Customer. Make sure if you go here, you ask for a complete list of return policies, credits and delivery and issues with a Mattress as this store will not assist you and basically point to the door after you purchase.
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