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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-03-10 00:00:00 (xsd:dateTime)
itemReviewed	Vivace
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	Sadly I have to give a poor rating to this restaurant which was in my top 5 for charlotte. This past experience has permanently removed it from the list of places I will spend my money. I am very tolerant of set backs and mistakes but when it happens not by chance it warrants this type of review. My reservation was for 12 people to welcome a friend back to charlotte for an outside cabana this past weekend. On arrival we were told all we have left is this one table, without an umbrella, that seats 5. Promptly we asked to speak with the manager on this Sunday who unapologetically explained that they changed their policy regarding reserving cabanas. We never received a call explaining this prior to our arrival but were left with option of a table inside or outside which would only accommodate 5. We sat waiting for the rest of the party before making other arrangements despite the fact as we went outside there were not one but 2 tables with reserved signs on them. The rest of the meal went as badly as it started. The waitress I can forgive as she was new and obviously overwhelmed. But it must be noted that food and drink was slow even for a busy Sunday. By time our appetizers arrived, over an hour later, the sun was to high for us to remain outside at the only table without an umbrella, so we made our way inside. Out entrees arrived after being read off and placed in front of what we assumed was the correct person. My eggs were well done but cold. Two others they mistakenly gave the wrong dishes too. This normally wouldn't be a big except the waiter specifically asked who has frittata with shrimp and gave it to the wrong person. After taking a bite and eating shrimp (which upset me as a nurse because that individual could have been highly allergic) we then found out it was another persons meal. Followed by another taking a bite of there food to end up with a bug on her lip! That sealed the deal on this lack luster experience. We promptly asked our waitress who was apologetic to speak to the manager. Unsure whether or not we can use names on this site, lets just say the manager on Sunday is in need of further training on how to provide good customer service. From the moment we explained our "current" issues he immediately started providing excuses. Never once was he apologetic. After the bug dealer breaker which we informed him ended our meal and uneaten food he informs us he will take care of our bill. With that we made our way out to find a restaurant where we could eat. Half way down the block the same manager ran after us stating "I took care of the food but you still have a drink bill". We informed him we thought he meant out bill in its entirety was taken care of and proceed back towards the restaurant to pay for our drinks. Another member of the party let the manager dispute the poor service what made the experience intolerable was his attitude towards us. He immediately again went on the defensive, provided excuses and concluded with his attitude was a reaction to being cornered by one of the gentlemen in our party regarding the seating issue when we first arrived. Prior to this moment I would have called this a one off or vivace. After hearing this we realized our poor service and meals were most likely on purpose due to the bias of the manager of the day. He felt "cornered" .....in the lobby entrance of the restaurant ....as manager who is suppose to field issues and problems??? I hate saying this as I feel very disheartened witnessing this type of behavior but the only reason I can conclude for him feeling this way was because we were minorities. I can pretty much safely make this conclusion based on the passive aggressive nature of this rest of our meal. As well as recalling an incident that occurred on my birthday dinner a year prior that involved wrong seating as well. That night resulted in a round of prosecco for the table. Same incident two different reactions. One difference....the ethnicity of the patrons. I'm sad to see vivace off of my list of places to visit and recommend but the unrecognized/unchecked bias by management was too insulting to ignore. Embarrassed by what I presumed to be an upscale establishment to have such low standards for its treatment of its patrons I will not make the mistake of recommending it to any of my friends or colleagues.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Yuri

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