I'm surprised by the negative reviews I'm seeing here.
I've never been to this store in person but called them today from FedEx at the MGM. I was in a bit of a pickle (that's just an expression). FedEx was refusing to pack and ship my iMac and Thunderbolt monitor from Vegas to San Diego, despite assurances 24hrs earlier that they would do exactly that.
I called Laurie at the UPS Store, who promptly sent Barbara to the underachieving FedEx branch where she picked up, packed, and later shipped the computer equipment as directed. Boom. They really came through in a pinch!
5-stars