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  • Louies Appliance was contacted by the home warranty company on a Friday with regards to a service call on broken washing machine at my residence. The home warranty company stated that Louies Appliance would make contact with me to make an appointment. The following day, Saturday afternoon, still no contact. Sunday the tech called out of the blue, at 1:00pm for an unscheduled service call, came out and diagnosed a bad water pump on the washing machine. The tech stated at the time that a representative from his company would call back and make an appointment for the install, that never happened. By Tuesday my wife and I was wondering what was going on? No phone call, no schedule was made. Wednesday the tech, once again, called out of the blue at 1:00pm asking if he could install the water pump. Luckily I'm retired and have the luxury of a flexible schedule, I.G. waiting around all day for a phone call from the appliance repair facility. For you who don't have this luxury, which is mostly every one else in this working world, I would not recommend this appliance company to anyone, unless your single and doing your own laundry. However the Tech was friendly and knowledgeable that's the reason I gave them two stars instead of one. Your only as good as your last sale, and Louies Appliance is destined for failure.
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