I have to be honest, I have never visited this place, but they have an express stand at Pearson Airport that is really bad. So I would never visit their other locations.
At the airport they have these iPads for servers. You have to order with stupid iPads. Employees look like automatons, they don't greet anyone, don't smile, don't even say "hi". All they do is bring you a poor quality food that was most likely trucked here in a box; at least that's what it tastes like. I can't wait for real robots to take over those pitiful people's jobs. Maybe then we will have real service.
I won't mention the outrageous prices because everything is expensive at Pearson. But they have the audacity to automatically add 18% tips on the bills. For what? Not for the food! Not for the service!
As customers have we gotten so lame as to willingly pay tips when a computer serves us? And have stupid business owners fallen so far to the left of the economical spectrum to be willing to help their worthless employees automatically make 18% tips? Lamentable!
This was my first and last time at any CIBO location.