We were a group of 5.5 (5 adults and a baby!) & I thought I had a reservation here. When we got there they didn't see it in their system. Of course I want happy and tried to explain when I called a and I talked to a girl and... Long story short, I realized I'd made a reservation at another place! :O
However Stephanie & Carla were super nice & sweet and tried to get us a table as quickly as they could. They were so friendly from the beginning, even during the time that I was upset and wanted to know how my reservation had disappeared!
Anyway, they were so focused on their costumer by not taking me being upset personally, & I wanna thank them and the griddle cafe management for being so focused on costumer satisfaction.
Needless to add our pancake (eyes wide open) & the manhattan frittata and the speciality egg burrito (don't remember the name) were really good!