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  • Do not order service from this store. Abysmal customer service from the install sales team. They installed a 2 brand new HVAC units on the roof of our duplex. They had to cut into our (NON LEAKING) roof to install it. It leaked. It's Las Vegas - you don't find these things out until a really heavy monsoon. We found out less than a year after install. It leaked in both places where they cut the holes for the return ducts. We reported it and the installer came out and supposedly fixed the leaks. Another year goes by before another truly heavy monsoon. And the roof is still leaking in the same place on one of the units!!! We call again. This time, it takes over a week to get a customer service person out to look at it. Lowes says the labor is not warranteed after the first year. AND most importantly - THEY HAVE LOST THE RECORD of our reporting THE LEAK the first time around WITHIN the year warrantee period. To top this off - the company Lowes contracted with, Phoenix Air, has gone out of business! Lowes, you really really suck.
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