Compared to other airlines, it's fantastic. Free delicious snack sandwiches with salad in cute boxes on board, and drink served in glass glasses. Great service. Nice staff. Easy in and out of Billy Bishop and Midway airports (Toronto-Chicago). Free pop, coffee, almonds, and cookies in the super comfy lounge, plus free wifi. Not sure why they need a ferry to and from Billy Bishop; why not build a bridge over such a short distance? The ferry runs only every 15 mins., so don't be late.