I don't really come here a lot because it's always insanely busy (when I would go, anyway) and the wait is like a million years long. I went with a friend here last Friday spur of the moment and she called ahead to see what the wait was. They told her over the phone there was no wait and when she showed up before me like 10-15 minutes later the wait was all of a sudden 40 minutes long. What. Thankfully, she knew someone and she was able to get a table quicker.
I got there when she was already seated and the crowd was out of control. It seems there's no rhyme or reason to the throng of people because everyone stands in a big huddle and sometimes blocks the entrance. Annoying. We had a nice man as our waiter and his customer service was fabulous. We weren't ignored and he was prompt in coming back to fill water and get our orders. I loved the bread that comes out while we waited for our food. We both ordered salads - for me a Luau salad and for my friend a Cobb. Who orders salads at Cheesecake Factory, right? Ha.
When they came out, it was like 2-3 portions on one plate. My salad has a variety of flavors and ingredients. It was really, really good. In the middle of the salad there were these two flat pieces of something crunchy. It tasted like it was coated with something sweet and sesame seeds. I took a few bites of it and scooped my salad with it. The customer service and food (enough for a good amount of leftovers!) was great! I don't prefer the crowd and wait times though.