My visit took place on Saturday 7/13/13. The place was hopping and we were given a wait time of 25 minutes- the line moved quickly. There is an advantage to being a party of 2.
The process they have in place isn't horrible but could be a bit better executed. Why not have someone going from table to table refilling coffee/drinks? The servers are already running around like chickens with their heads cut off. Also, have several people clearing tables- the turn around would be so much faster. Several tables went untouched while the line grew b/c the busboys needed more support.
Other than that, the food was good- I always create my own grand slam w/ hearty wheat pancakes, fruit, scrambled egg whts and an English muffin- sugar free syrup coats the pancakes nicely as the Cholula does for my eggs. I'm a happy girl as long as the dark roast is free flowing :)