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  • I'm sorry to say I had a bad experience here. The food was fair, our server Sammi was great but the front end manager? Whoa! What a piece of work! Her name is Laura. Has the personality of a dinner plate. We had a problem redeeming a coupon and this so-called manager could care less. She approached our table without a word or introduction. She stood stoically as we described our dilemma, and basically acted like we were infringing on her precious time or we were trying to scam her. Laura was beyond rude and condescending. Definitely needs to be coached on customer service. I felt bad for our server, she was sweet and apologetic the whole time. We left her an extra good tip. So, if anyone from PF Changs high up on the food chain is reading, my advice would be to get rid of your unhappy front end manager. I'm sure your server staff would be happy to see her go.
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