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  • went for a cleaning on Dec. 18 2013. This was my second visit. The first cleaning was mediocre but they were easy to get an appointment with so I went again. The suggested a "deep cleaning" which sounded good (and it was a good cleaning). They double checked with my insurance to make sure I would be covered and it wouldn't cost me anything. They said it was completely covered by my insurance and it wouldn't cost me anything extra. I just got a bill from the insurance. They charged $896 for the cleaning! With insurance covering $684.80 of it. After calling them to inquire about the charge, they said I wouldn't be billed for the portion of the charge not covered by the insurance. ... which is a plus. So basically, they try to get the maximum amount the insurance will pay for any service. I asked about standard rates for services, she said they don't have standard rates, they take whatever the insurance will give them. They didn't like my review very much and have called me twice since so I'll clarify. The actual dental cleaning was good. They did a very good job. I only have a problem with their billing practice. Although they took care to not charge me out of pocket, when charging an, in my opinion, outrageous amount for a cleaning, it is still bad business practice (good for them though). Most people probably don't pay attention to how much gets charged to their insurance since insurance pays for it, however, when you have a limited amount of coverage such as myself, a $684 cleaning eats up good portion of my total coverage leaving less funds for other dental work, such as a retainer, filling etc.
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