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  • Buying experience was good, as I had previously written. But the service department is another story. I had to have the "heart replacement" equivalent of service done to my car. New engine, transmission, suspension, brakes. It was a mess. I was not offered a loaner vehicle at all, and the communication was poor while my car was in for service. The lady at the counter just handed me the multiple-pages of documents and keys detailing one of the biggest car repairs in history and offered no further explanation A MONTH later after fixing what was obviously a lot of issues, I received a car that was horrendously dirty, and not fully fixed. The alignment is obviously off, and when they replaced some door latches (this was a known recall), they broke the keyless access that comes with the car. A great place to buy, but not a great place to get service. When you have to replace everything and the kitchen sink in a car, you should do a full inspection. How they did not realize how off the alignment was completely off and that features were broken on the car is beyond me.
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