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  • I LOVE DQ so I wanted to say that 1st. I've worked @ one in IL, FL & AZ. The company is great. When I attempted to order a package of ice cream sandwiches I was told that they didn't have any made. Also, I was asked if I wanted whipped cream on my shake & said yes. I didn't notice when accepting the food through the drive thru that there wasn't any whipped cream. To add, I asked the employee if I could purchase a kids drink (what happened to the 12oz blizzard cup) at the window & was surprised to hear this store didn't offer kids drinks. This is after the employee making me a kids cone. I even tried to interject and say you heard kids drink right? She nodded her head & I watched the other employee make a cone. After that was thrown away, I asked If I could purchase a small drink & the total was over $3.50 (16 oz fountain?). That price is high for this area. I didn't order a drink. All in all, I didn't leave with what I would have like to order, I didn't get exactly what I did order & it was a confusing ordering process. I like DQ so much I would be embarrassed if a friend of mine comes to this store and receives the same service because it makes DQ look bad. I think I will continue to drive a little further & visit the other local DQ on Gilbert Rd. near the heritage district. I hope the owner can help the employees with their service. Side note: I'm not complaining for me personally as I benefitted but the blizzards were WAY over the top of the cup. Fortunately there was a sundae lid on each as they were already melting but that's a lot of product/money going out of the window. I know there's measurements ;) I still love DQ. Also I had to cut my feedback on the actual store survey because there's a character limit on my feedback. Another surprise. At least Yelp loves long reviews
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