I am giving this salon a 2 solely based on the reviews I see, website and photos(which look excellent). Having only lived in Scottsdale for 1 year I was in desperate need of finding a stylist that could work with African American hair (especially in Scottsdale). I had called here twice and left messages, going weeks without anyone calling me back. Even drove to the salon, walked in and left my info on a piece of paper.... Nothing. Was really happy I found someone on yelp who could do a relaxer and extensions. But guess I won't experience it as I have now found another stylist in the area.