Walked in and was taken right away. The people weren't particularly friendly, but I wasn't in a particularly chatty mood, so that may have influenced things. And it's not like they were rude, just taciturn. Cleanliness is a little suspect and the foot/leg massage left something to be desired, but despite all that, I probably got the best-looking pedicure I've received in Phoenix (I've lived here for 2.5 years). 3 stars for customer service/experience + 4 stars for pedicure averages to 3.5 stars overall. (I rounded up.)